Terms of service

Terms of Service

Last Updated: September 23, 2026

Welcome to FROVELY. These Terms of Service govern your use of the FROVELY website, products, services, and any orders placed through our online store.

By accessing our website or purchasing a product from FROVELY, you agree to these Terms of Service. Please read them carefully before using our website or placing an order.

1. About FROVELY

FROVELY operates an online ecommerce store offering hair and beauty-related products, including hair root touch-up and temporary hair-color products.

Throughout these Terms, the words “FROVELY,” “we,” “us,” and “our” refer to FROVELY.

The words “you,” “customer,” and “your” refer to the person accessing our website or purchasing our products.

2. Acceptance of Terms

By visiting our website, browsing our products, creating an account, or placing an order, you confirm that you have read, understood, and agree to these Terms of Service.

If you do not agree with these Terms, please do not use our website or purchase our products.

We may update these Terms from time to time. Any changes will become effective when published on this page.

3. Eligibility

By using this website or placing an order, you confirm that:

  • The information you provide is accurate and complete.
  • You are legally capable of entering into a purchase transaction.
  • You will use our website and products only for lawful purposes.
  • You will not misuse our website, payment systems, promotional offers, or customer-support services.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices, colors, specifications, and other information displayed on our website are accurate.

However, minor differences may occur due to:

  • Screen and display settings
  • Lighting during product photography
  • Manufacturing variations
  • Packaging updates
  • Differences in individual hair color and texture

Product images are intended to represent the product as accurately as reasonably possible.

We reserve the right to correct product information, descriptions, pricing, availability, or errors at any time.

5. Hair Color Products and Results

FROVELY hair touch-up products are intended for temporary cosmetic root touch-ups and coverage of visible grey or white hair.

Results may vary between customers depending on:

  • Natural hair color
  • Hair texture
  • Existing hair treatments
  • Application technique
  • Amount of grey or white hair
  • Lighting and environmental conditions

FROVELY does not guarantee that every customer will achieve an identical color or appearance to product photographs.

Customers should follow the product instructions before use and discontinue use if they experience irritation or an unexpected reaction.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After placing your order, you may receive an order confirmation by email, SMS, WhatsApp, or another available communication method.

An order confirmation does not necessarily guarantee that the order will be fulfilled if there is:

  • A pricing error
  • A stock issue
  • An address problem
  • A payment problem
  • A suspected fraudulent transaction
  • An operational or technical issue

FROVELY reserves the right to cancel or modify an order where reasonably necessary.

If an order is cancelled after payment has been received, any applicable refund will be processed according to our Refund & Return Policy.

7. Pricing

All prices displayed on our website are shown in Indian Rupees (INR), unless otherwise stated.

Prices may change at any time without prior notice.

FROVELY reserves the right to correct accidental pricing errors.

If an obvious pricing error occurs, we may contact you regarding the order or cancel it and issue an applicable refund.

8. Promotions and Offers

FROVELY may occasionally offer promotions such as:

  • Buy One Get One Free
  • Discounts
  • Coupon codes
  • Free shipping
  • Limited-time offers
  • Bundle pricing
  • Other promotional campaigns

Promotions may have specific conditions, eligibility requirements, stock limitations, or expiration dates.

Unless specifically stated otherwise, promotional offers cannot be combined with other discounts or offers.

FROVELY reserves the right to modify, suspend, or end a promotion at any time.

9. Cash on Delivery

Where Cash on Delivery is offered, customers agree to provide accurate delivery information and accept the order at the provided address.

Repeated refusal of legitimate COD orders, deliberate non-delivery, or repeated failed deliveries may result in restrictions on future COD availability.

We may require certain orders to be prepaid based on delivery history, order circumstances, or other operational considerations.

10. Payments

For prepaid orders, payment must be successfully completed through the payment methods available at checkout.

You confirm that you are authorized to use the selected payment method.

FROVELY does not directly store complete payment-card details where payment processing is handled by third-party payment providers.

Payment processing may be subject to the terms and policies of the relevant payment provider.

11. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated on our website or during checkout.

Estimated delivery times are not guaranteed and may vary depending on location, courier availability, weather, holidays, operational delays, and other circumstances outside our reasonable control.

Customers are responsible for providing an accurate:

  • Name
  • Phone number
  • Address
  • PIN code
  • Other required delivery details

FROVELY is not responsible for delays or failed deliveries caused by inaccurate information provided by the customer.

12. Returns, Refunds and Replacements

All returns, refunds, and replacement requests are governed by our Refund & Return Policy.

By purchasing from FROVELY, you agree to follow the procedures described in that policy.

Customers should not send products back without first contacting FROVELY and receiving return instructions.

13. Order Cancellation

Customers may contact us as soon as possible after placing an order to request cancellation.

Cancellation requests cannot always be guaranteed, particularly after an order has been processed, packed, or handed to a delivery partner.

Once an order has entered the shipping process, cancellation may no longer be possible.

Where an eligible cancellation is approved, any applicable refund will be handled according to our refund procedures.

14. Personal Information

When you place an order, you may provide information including your name, phone number, email address, billing details, and shipping address.

This information may be used for purposes including:

  • Processing orders
  • Delivering products
  • Providing customer support
  • Communicating order updates
  • Processing payments
  • Preventing fraud
  • Improving our services
  • Complying with applicable legal obligations

For more information regarding the handling of personal information, please refer to our Privacy Policy.

15. Website Use

You agree not to use the website to:

  • Break applicable laws or regulations
  • Attempt unauthorized access to our systems
  • Interfere with website functionality
  • Upload harmful or malicious software
  • Submit false or misleading information
  • Abuse promotional offers
  • Conduct fraudulent transactions
  • Scrape or copy website content without authorization
  • Attempt to disrupt the operation of our website

We reserve the right to restrict or terminate access where misuse is identified.

16. Intellectual Property

All content available on the FROVELY website, including but not limited to:

  • Brand name
  • Logo
  • Product photographs
  • Graphics
  • Videos
  • Website design
  • Product descriptions
  • Text
  • Illustrations
  • Marketing materials

may be owned by or licensed to FROVELY and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.

17. Third-Party Services

Our store may use third-party services including payment processors, delivery partners, analytics providers, advertising platforms, ecommerce applications, and other service providers.

These third parties may have their own terms, policies, and privacy practices.

FROVELY is not responsible for the independent operation of third-party services outside our reasonable control.

18. Links to Third-Party Websites

Our website may occasionally contain links to third-party websites or services.

These links are provided for convenience and do not necessarily mean FROVELY endorses or controls those websites.

We are not responsible for the content, security, availability, or practices of third-party websites.

19. Reviews and Customer Content

Customers may have opportunities to submit reviews, photographs, feedback, or other content.

By voluntarily submitting content to FROVELY, you grant us permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law and our Privacy Policy.

You must not submit content that:

  • Is fraudulent or misleading
  • Violates another person's rights
  • Contains unlawful material
  • Contains harmful or abusive content
  • Impersonates another person

We reserve the right to remove content that violates our policies.

20. Limitation of Liability

To the extent permitted by applicable law, FROVELY shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.

This may include losses relating to:

  • Website interruptions
  • Delivery delays
  • Third-party services
  • Incorrect customer information
  • Improper product use
  • Circumstances outside our reasonable control

Nothing in these Terms is intended to exclude or limit rights or liabilities that cannot legally be excluded or limited under applicable law.

21. Product Misuse

Customers are responsible for using products according to the instructions provided with the product.

FROVELY is not responsible for issues arising from misuse, improper storage, unauthorized modification, failure to follow instructions, or use of the product for purposes for which it was not designed.

Customers should perform any recommended sensitivity or patch testing where appropriate for the product and discontinue use if irritation occurs.

22. Force Majeure

FROVELY will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters
  • Severe weather
  • Government actions
  • Strikes
  • Transportation disruptions
  • Internet or technology outages
  • Courier disruptions
  • Supplier issues
  • Other unforeseen events

23. Suspension or Termination

We reserve the right to suspend, restrict, or terminate access to our website or services where necessary, including in cases involving fraud, abuse, unlawful activity, or violation of these Terms.

Any outstanding legitimate obligations may continue to apply following termination.

24. Governing Law

These Terms shall be interpreted in accordance with the applicable laws of India, subject to any mandatory consumer protections and other legal rights that apply to the customer.

Any disputes will be handled through the appropriate legal or dispute-resolution mechanisms applicable to the transaction.

25. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Return Policy, and other policies displayed on our website, form the terms governing your use of the FROVELY website and your purchases from us.