Shipping policy

Shipping Policy

Last Updated: September 23, 2026

At FROVELY, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process, dispatch, and deliver your orders within India.

1. Shipping Availability

FROVELY currently ships to eligible locations across India.

Delivery availability may depend on the serviceability of your PIN code and the courier partners operating in your area.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order placement.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information through the contact details provided at checkout.

3. Estimated Delivery Time

After dispatch, orders generally take approximately 3–7 business days to arrive, depending on your location and courier availability.

Remote locations, high-demand periods, public holidays, weather conditions, and unexpected courier delays may result in additional transit time.

The delivery timeframe shown at checkout or communicated after your order may be more specific to your location.

4. Free Shipping

Where Free Shipping is advertised as part of a FROVELY promotion, eligible orders will be delivered without an additional standard shipping charge.

Promotional shipping offers may be subject to specific terms, locations, minimum order values, or campaign periods.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

For COD orders, payment must be made to the delivery partner when the order is delivered.

COD availability may depend on the delivery address, order value, courier serviceability, and other operational factors.

6. Order Tracking

Once your order has been dispatched, tracking information may be provided through SMS, email, WhatsApp, or another available communication channel.

Tracking updates may take some time to appear after the courier receives the shipment.

If your tracking information has not updated for an extended period, please contact our customer support team with your order number.

7. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information, including:

  • Full name
  • Mobile number
  • Complete address
  • City
  • State
  • PIN code

FROVELY is not responsible for delivery failures or delays caused by incorrect, incomplete, or outdated information provided by the customer.

Contact us as soon as possible if you notice an error in your shipping information. We will try to assist before dispatch, but changes cannot always be guaranteed.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on the local delivery network.

Please ensure that someone is available to receive the package at the provided address.

For Cash on Delivery orders, repeated refusal or failure to accept legitimate deliveries may affect your eligibility for future COD orders.

9. Delayed Deliveries

Although we work to provide orders within the estimated timeframe, delivery dates are not guaranteed.

Delays can occur because of:

  • Courier network issues
  • Weather conditions
  • Public holidays
  • High-volume periods
  • Incorrect address information
  • Remote delivery locations
  • Transportation disruptions
  • Other circumstances outside FROVELY's reasonable control

A delayed shipment does not automatically qualify for a refund if the parcel remains in transit.

10. Lost or Missing Orders

If your order appears to be lost, incorrectly delivered, or has not arrived within the expected timeframe, contact us with your order number.

We may contact the relevant courier partner and investigate the shipment.

Please allow reasonable time for the courier investigation before a replacement or refund is considered.

11. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product before opening or using the item.

Contact us as soon as possible with:

Order Number + Photos/Videos + Description of the Damage

For damaged or incorrect products, please refer to our Refund & Return Policy.

12. Unboxing Video

For certain damaged, missing, or incorrect-order claims, FROVELY may request an unboxing video showing the package from the moment it is opened.

This may help us verify issues with the shipment and investigate claims with the courier or fulfillment provider.

13. Returned or Undelivered Orders

Orders may be returned to the sender when delivery cannot be completed because of reasons such as:

  • Incorrect address
  • Invalid PIN code
  • Customer unavailable
  • Customer refusal
  • Repeated failed delivery attempts
  • Unserviceable location

For COD orders, repeated undelivered shipments may result in restrictions on future COD availability.

14. Shipping Partners

FROVELY may use third-party logistics and courier providers to deliver orders.

Courier availability may vary by destination and order.

Once a parcel has been handed over to the courier, certain aspects of delivery are outside FROVELY's direct control.

15. Changes to Shipping Policy

FROVELY reserves the right to update this Shipping Policy when necessary.

Any changes will be published on this page with an updated “Last Updated” date.